iphone ipad macbook repair center

Al Barsha 1 – Dubai

iPhone & iPad Not Charging Repair

Are you having trouble charging your iPhone or iPad? We can help!

Is your iPhone or iPad not charging as it is supposed to? Do you have to hold the charging cable in a particular way for your device to charge? If yes, it might be time to check your device for charging-related issues. Our technical team at CelMetro will promptly diagnose the problem and get your device working again before you know it.

About the charging port:

The charging connector enables us to charge our iPhone & iPad and connect it to our iMac, MacBook, or PC, which is why it must stay in top form. A good habit is to put the iPhone with the lightning connector on top when you place your iPhone in your pocket to avoid fabric particles from entering it.

In iPhones, the charging port is mounted on the dock flex, which controls the lightning port, microphone, loudspeaker, taptic engine, and the gsm antenna. Replacing the dock flex may also fix one or more of these functions.

In iPads, the charging port is independent in most iPad models, and in some iPad models, it controls the loudspeaker.

If you cannot insert the charging pin all the way in or you are facing charging or connectivity problems, we can try cleaning the charging connector for free, but the user shouldn’t clean it themselves; otherwise, they might damage the connector pins.

In the unlikely event that your iPhone or iPad charging connector is damaged, we will diagnose it for you and replace it with an OEM part. However, it gets damaged when it is exposed to liquid. So, ensure your charging cable is dry before connecting it to your iPhone or iPad.

Damage symptoms:

How long will it take?

It will take about 1 to 2 hours for iPhone charging port replacement and 2 to 4 hours for iPad charging connector replacement. Please call the service center you will be visiting to check for stock availability before arriving.

What the repair includes:

Is there any warranty for the repair?

We provide a 1-Year warranty for charging port replacement.

*Warranty is considered void if your device has accidental damage, liquid ingress, or user misuse.

Identify your device:

How much will it cost?

The pricing in this chart only applies to charging connector replacement. It is possible that what seems to be a charging connector problem might be related to the motherboard; if it is, then motherboard repair charges will apply.

We will do a pre-quality test before and after the repair. If you have any other problem with your device, you’ll pay additional costs. We offer a 50% discount on the prices for the second part and a 75% discount for the third part used for the same device.

All prices are in Arab Emirates Dirham (AED) and include VAT.

iPhone charging port replacement pricing - United Arab Emirates

  • iPhone 14

    745 AED

    iPhone Models: iPhone 14 Pro Max, iPhone 14 Pro, iPhone 14 Plus, iPhone 14

  • iPhone 13

    645 AED

    iPhone Models: iPhone 13 Pro Max, iPhone 13 Pro, iPhone 13, iPhone 13 Mini

  • iPhone 12

    545 AED

    iPhone Models: iPhone 12 Pro Max, iPhone 12 Pro, iPhone 12, iPhone 12 Mini

  • iPhone 11

    445 AED

    iPhone Models: iPhone 11 Pro Max, iPhone 11 Pro, iPhone 11

  • iPhone X

    395 AED

    iPhone Models: iPhone XS Max, iPhone XS, iPhone X, iPhone XR

  • iPhone 8

    345 AED

    iPhone Models: iPhone 8 Plus, iPhone 8

  • iPhone SE

    345 AED

    iPhone Models: iPhone SE (3rd generation), iPhone SE (2nd generation)

  • iPhone 7

    295 AED

    iPhone Models: iPhone 7 Plus, iPhone 7

  • iPhone 6

    225 AED

    iPhone Models: iPhone 6S Plus, iPhone 6S, iPhone 6 Plus, iPhone 6

  • iPhone 5

    200 AED

    iPhone Models: iPhone 5, iPhone 5S, iPhone 5C, iPhone SE

  • iPhone 4

    150 AED

    iPhone Models: iPhone 4, iPhone 4S

  • iPhone 3

    150 AED

    iPhone Models: iPhone 3G, iPhone 3GS

  • iPhone

    150 AED

    iPhone Models: iPhone 2G

iPad charging port replacement pricing - United Arab Emirates

  • iPad Pro 12.9-inch

    650 AED

    iPad Models: iPad Pro 12.9-inch (3rd generation), iPad Pro 12.9-inch (4th generation), iPad Pro 12.9-inch (5th generation)

  • iPad Pro 12.9-inch 1 & 2

    550 AED

    iPad Models: iPad Pro 12.9-inch (2nd generation), iPad Pro (12.9-inch)

  • iPad Pro 11-inch

    550 AED

    iPad Models: iPad Pro 11-inch, iPad Pro 11-inch (2nd generation), iPad Pro 11-inch (3rd generation)

  • iPad 10.9-inch

    550 AED

    iPad Models: iPad Air (4th generation), iPad Air (5th generation)

  • iPad 10.5-inch

    445 AED

    iPad Models: iPad Pro (10.5-inch), iPad Air (3rd generation)

  • iPad 10.2-inch

    445 AED

    iPad Models: iPad (7th generation), iPad (8th generation), iPad (9th generation)

  • iPad 9.7-inch

    345 AED

    iPad Models: iPad Pro (9.7-inch), iPad Air 2, iPad Air, iPad (6th generation), iPad (5th generation)

  • iPad Mini

    295 AED

    iPad Models: iPad mini, iPad mini 2, iPad mini 3

  • iPad Mini 4 & 5

    345 AED

    iPad Models: iPad mini 4, iPad mini (5th generation)

  • iPad Mini 6

    445 AED

    iPad Models: iPad mini (6th generation)

  • iPad

    285 AED

    iPad Models: iPad, iPad 2, iPad (3rd generation), iPad (4th generation)

Customer Support

How can I get service for my device?

Carry-in repair

Please call the store you will be visiting to check for stock availability before arriving. No appointments are required.

Pickup & Delivery

We provide pickup & delivery service for an additional fee if you are located within the city limits of Dubai.


Courier service is available if you live in Abu Dhabi, Sharjah, Ajman, Umm Al Quwain, Ras AL Khaimah or Fujairah.

Is my iPhone covered under warranty?

If you purchased your iPhone or iPad less than a year ago and there is no visible damage on your device, you might be eligible to get your iPhone repaired under Apple Limited Warranty.

Not sure if your iPhone is under warranty? Check if you have an Apple Limited Warranty or Apple Care+ by entering the iPhone serial or IMEI number.

Looking for something else?


Here are some of the most common questions customers ask about iPhone charging problems.

The charging port, located at the bottom of your iPhone, can be repaired by replacing the dock flex assembly.

How do I clean my iPhone charging port?

After prolonged usage, fiber particles accumulate in the charging port, which blocks the charging cable from making that perfect connection required to charge your device.

The safest way to clean the charging port is to use a dry toothbrush (hard bristles). Avoid using toothpicks, cleaning agents, or liquid as you may expose the internal components to liquid damage and/or damage the pins.