Warranty Terms



Warranty Terms & Conditions:

We are not a warranty support center for Apple or Blackberry. Clearly, if you have any questions about the manufacturer’s warranty, please consult your manufacturer for support and services before bringing the product to us.

However, as an out-of-warranty repair service provider for brands and models mentioned on our website, we provide a warranty for the service rendered to the customers.

In Warranty:

We do not provide any warranty for iPhone LCD replacements at the base price. Customers will need to buy an additional warranty at the time of repair from our support staff. Warranty coverage for the parts replaced will be clearly mentioned on the invoice.

For the devices repaired by us just for the parts we replaced. (It may vary from 0 days to 2 years depending on the parts replaced. It will be clearly mentioned on the invoice we provide after the service. You can get the information on the warranty period for a particular repair from our website too)

Warranty starts from the date of returning your device after the successful completion of repair.

You are eligible to get a free pick-up and delivery within Dubai city limits if your device fails and needs a service within the warranty period. However, if your location is out of the city limits of Dubai, you will have to bear the cost of a courier (to and fro) to get it repaired from our service center.

You are eligible to get a full refund if we fail to fix the problem with your device during the warranty period. However, in such cases, neither courier charges will be refunded nor paid by the CelMetro. 

Out of Warranty:

•  Warranty will not be applicable if we found damage due to liquid ingress after our successful repair. Additionally, a warranty will not be applicable if we found damage due to physical abuse or tampering, or misuse inside or outside your device after our successful repair.

 Warranty is not applicable for housing or accessories.

•  Warranty is not applicable if you produce your device to any service center other than CelMetro to do service or repair or any kind of modifications during our warranty period.



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