At CelMetro, we are committed to environmental sustainability. For example, when you request a pick-up and delivery service, our rider has to make four trips compared to the two trips you would need to get your device repaired if you visit our service center.
Considering the environmental impact, we have implemented a charge of AED 0.80 per km for this service.
For example, if your location is a 10km drive from our store:
10 x 4 = 40km
40 x 0.80 = 32
Hence, pick-up and delivery will cost you AED 32.
Note: Our minimum Pickup and Delivery charge is 30AED
Pick-up and delivery service is only available within the city limits of Dubai. We come to your home or workplace to pick up your iPhone, iPad, or Mac and bring it to our repair facility promptly within 24 hours. Once we receive your device, our customer service team will contact you with the quote for repair.
Your smartphone will be well-protected during transportation, so damage and scratches are unlikely. Additionally, smartphones and tablets are sensitive to high temperatures; therefore, our employees use specialized cases for carrying these devices. This ensures 100% safety in transport, and your device will be protected from heat. The best thing you can do is give us a call or message us on WhatsApp, and our representative will arrive at a time convenient for you.
Your phone will be picked up, repaired, and returned.